Posted by: Micol Pistelli
The Social Performance Indicators Blog aims to serve as a platform for learning and exchange on topics related to social performance in microfinance. Each week we will address a different subject related to social performance measurement by interviewing relevant stakeholders, with the purpose of gaining a deeper understanding of how to assess the social performance of microfinance institutions (MFIs) and contributing to the need for information and greater transparency within the industry.
At the Social Performance Task Force (SPTF), we believe that measuring social performance in microfinance is not only possible but also necessary for any MFI that is client-centered and concerned about the achievement of its social mission. However, the experience of tracking social performance data in a rigorous and systematic way is new and we still have a lot to learn.
We are currently talking about a gradual process that requires strategic planning, a Management Information System able to track the information, and specific training of MFIs. It doesn’t have to happen all at once but it is imperative that the industry understands its relevance and actively seeks this information. We hope that this blog can contribute to this purpose.
Microfinance clients in Nepal. Photo by Liz Larson (MIX).
Why are we concerned about social performance standards for microfinance?
Each MFI has its own development objectives, such as poverty reduction, creation of employment opportunities, new business development, and so on. Independent of such specific social goals and the legal composition of the institution, however, are standard indicators that can help MFIs define who they want to reach (outreach), their plan for serving target clients (methodology), and what benefits they hope to create (change).
Since 2005, the global, industry-wide SPTF has focused on developing ways to measure social performance in microfinance, which has resulted in the creation of 22 social performance indicators to assess how an MFI aligns its systems to its mission and how it uses social performance information to reach its social goals. These standard indicators are simple, relevant for an MFI to track, useful to improve the MFI’s overall performance, and easy to validate by an external stakeholder.
The Microfinance Information eXchange (MIX) has created a report that collects and defines these indicators. Having sent the report to all MFIs registered in the MIX Market as of February 2009, MIX is now collecting data for the year 2008 and will close data collection for that year in December 2009.